Patient’s rights are applied without regard to age, race, sex, national origin, religion culture, or physical handicap economics status or beliefs.
- A patient has the right to be treated with courtesy and respect, with appreciation of his or her individual dignity, and with protection of his or her need for privacy.
- A patient has the right to a prompt and reasonable response to questions and requests.
- A patient has the right to know who is providing medical services and who is responsible for his or her care.
- A patient has the right to know what patient support services are available, including whether an interpreter is available if he or she does not speak English.
- A patient has the right to know what rules and regulations apply to his or her conduct.
- A patient has the right to obtain from his/her physician complete and current information concerning, his/her diagnosis, treatment, and prognosis in terms the patient can be reasonably expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to an appropriate person on his/her behalf. He/she has the right to know, by name, the physician responsible for coordinating his/her care.
- A patient has the right to be informed of their right to change their health care provider(s) if other qualified providers are available.
- If a patient is adjusted incompetent under health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under law to act on the patient’s behalf.
- If a court has not adjudged a person incompetent, any legal representative designated by the patient in accordance with the law may exercise the patient’s rights to the extent allowed by law.
- A patient has the right to refuse any treatment, except as otherwise provided by law and to be informed of the medical consequences of refusal and noncompliance with prescribed therapy.
- A patient has the right to be given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care.
- A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate.
- A patient has the right to receive, upon request, prior to treatment, reasonable estimate of charges for medical care.
- A patient has the right to receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained regardless of the source payment.
- A patient has the right to impartial access to medical treatment or accommodations, regardless of race, color, age, sex, sexual orientation, religion, marital status, handicap, national origin, sponsor or source of payment.
- A patient has the right to know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such experiment research.
- A patient has the right to express complaints/grievances related to the quality of care received and that presentation of complaints/grievances, in itself will not serve to compromise a patient’s future access to care.
- A patient has the right to proper, respectful, informed and non-discriminatory pain management and care.
- A patient has the right to expect to be given the opportunity to participate in decisions involving his/her health care, unless otherwise contraindicated by the concerns for the patient’s health.
- A patient has the right to be informed as to the services available from the organization and the provisions for after hours and emergency care.
- A patient has the right to contact management at (407)384-7388 to report any concerns about safety and quality of care.
Patients have certain responsibilities that are presented to the patient in the spirit of mutual trust and respect. Patient Responsibilities require the patient to:
- A patient is responsible for providing to the health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his or her health.
- A patient is responsible for reporting unexpected changes in his or her condition to the health care provider.
- A patient is responsible to inform his/her provider about any living will, medical power of attorney, or other advance directive that could affect his/her care.
- A patient is responsible to provide a responsible adult to transport him/her from the facility and remain with him/her for twenty-four (24) hours, if required by his/her provider, as appropriate.
- A patient is responsible for reporting to the health care provider whether he or she comprehends a contemplated course of action and what is expected of him or her.
- A patient is responsible for the following treatment recommended by the health care provider.
- A patient is responsible for keeping appointments and, when he or she is unable to do so for any reason, for notifying the health care provider or health care facility.
- A patient is responsible for his or her actions if he or she refuses treatment or does not follow the health care provider’s instructions.
- A patient is responsible for assuring that the financial obligations of his or her health care are fulfilled as promptly as possible.
- A patient is responsible to accept personal financial responsibility for any charges not covered by his/her insurance.
- A patient is responsible for following health care facility rules and regulations affecting patient care and conduct.
- A patient is responsible to report to the health care provider whether he or she comprehends a contemplated course of action and what is expected of him or her.
- A patient is responsible to be respectful of the rights of other patients and health care personnel and be respectful of the property of other persons and of the facility.